PRE-LAUNCH · 2026-09-17
Refund policy
Payment status
Real sales have not started. Creem test checkouts and free demo passes involve no real charge and have no monetary refund value. The following policy applies when paid sales begin.
Unused purchases
Request a full refund within 14 days of payment if no image has been successfully generated and no ZIP access has been granted. Successful generation counts as use even without downloading. Screening rejections and failed generations do not count as use.
Used purchases and service faults
After successful generation or ZIP access, refunds for a change of mind or design preference are generally unavailable. If a service fault prevents delivery of a usable package, we will attempt to fix it or restore access. If we cannot provide the purchased service, we will refund the affected purchase. Duplicate charges are eligible for refund of the duplicate payment. Mandatory consumer rights and Creem decisions take precedence.
Request and processing
Email support@iconpack.app with your purchase email, receipt reference and problem description. Never send your PIN, full pass link or card details. We respond within 3 business days. Approved refunds are processed through Creem to the original payment method, with taxes handled by the provider; bank posting times vary. Refunded passes lose access to remaining credits and files.
Retries and retention
Failed generations do not use download credits; failed regenerations do not use regeneration credits. Re-downloads of the same granted result are free during its 7-day availability period from successful generation. Save your ZIP locally and contact support about unexpected deductions or access problems.